support.com Introduces Free Service to Help Consumers Save Energy and Money With

In a recent survey commissioned by support.com among 1,000Americans(1):

-- 87% said that they were aware of the "power management"functions ontheir computer, but the majority (57%) have not activatedthem

-- Americans are wasting energy by leaving their home computeron for anaverage of six hours a day when they are not using it andwhen it is not insleep mode. Moreover, more than half (53%) of Americansalmost never turntheir computer off or only turn it off when they go to bedat night.

-- 97% of Americans agree that we are living in an age whereeveryindividual has to take responsibility for conserving energyand helping theenvironment as much as possible.

-- One of the main reasons that consumers aren't utilizingthe power savingfunctions on their computer is because they don't know howto set them, orare afraid they will do it wrong.

support.com's free Green Computer service will help consumersset the"power management" functions on their computer, which comestandard on mostPCs. When enabled, the power management feature places themonitor, harddrives and computer into a low-power "sleep" mode aftera designated periodof inactivity. A simple touch of the mouse or keyboard "wakes"thecomputer, hard drive and monitor in seconds.

The Green Computer service from support.com takes about15 minutes andincludes:

-- Customizing the power management functions to the consumer'spreferences

-- Explaining guidelines and tips to make sure the powermanagement functions are working properly

-- Offering other energy-savingtips to help consumers conserve energy through theircomputing use

"Setting the power management functions is a simple wayfor consumers tosave energy and reduce carbon emissions by automaticallyplacing yourcomputer into a low power sleep mode," said Steve Ryan ofthe EPA ENERGY STAR program."By settingthese features on the monitor and computer, an individualcan save $25 to$75 in energy costs and prevent 400 to 1200 pounds of CO2emissions."

"Enabling the power management functions on 100,000 computersand monitorswould result in savings of more than 11 million pounds ofCO2 emissions peryear. This is equivalent to the emissions released by burning13,000barrels of oil or of 5,000 cars driving from Los Angelesto New York. Theemissions saved in this example equate to as much as planting1,000 acresof trees," said Steve Offutt, chief operating officer forCarbonfund.org, anon-profitorganization dedicated to supporting renewable energy, energyefficiencyand reforestation projects globally.

"In talking with consumers about energy-efficient computeruse, we foundthere was a lot of confusion. Some people weren't awareof the powermanagement functions, others didn't know how to activatethem, and evenmore didn't understand the difference between a 'screensaver'and putting acomputer into 'sleep mode.' People were surprised to hearthat ascreensaver is not an energy saver," said Scott Herring,vice president ofmarketing for support.com. "By offering this free GreenComputer service,support.com expects to help a lot of consumers perform asimple buteffective act to save energy."

Because an efficiently running computer can save even moreenergy,support.com is offering at 15% discount on its SystemTuneUpservice to all consumers who use support.com's Green Computerservice.This offer is available through the end of 2007.

About SupportSoft and support.com

SupportSoft (NasdaqGS: - ) is a leading provider of softwareand servicesfor The Company's solutions reduce technology support costs,improve customersatisfaction and enable new revenue streams for companiesreaching 50million users worldwide. The Company has expanded its offeringsand nowprovides Instant Technology Relief(SM) to frustrating technologyproblemsdirectly to consumers through .For more informationabout the Company and its corporate offerings, visit;for Instant Technology Relief (SM) to consumertechnology problems, visit or dial1-800-PC-SUPPORT.

(1)support.com's "Green Computing" study was conducted inOctober 2007 andinvolved 1104 nationally representative Americans age 18and older with PCsand broadband Internet access. The survey results indicatea margin oferror of +/- 3% at a 95% confidence level.